Fees and charges

At Gen Physio, we have a mission to help more people and change lives. To do this effectively we want to keep our community as updated as possible, where possible. However, as we offer services across many different funding types, we ask that you please request a copy of the fees associated with your funding, by contacting our National Support Office on 1300 755 072 or use the Live Chat function.

Funding types


Gen Physio is a registered provider for the NDIS. There is also a range of equipment and mobility aids funded by that NDIS that we can arrange for you to make your lives easier. If you are eligible for NDIS or have been approved for treatment, please feel free to contact us.

Home Care Packages and Commonwealth Home Support Program

Gen Physio works closely with a range of Case Managers and Home Care Package Coordinators to deliver high-quality Allied Health services within the community. Our Allied Health services are delivered within government guidelines, and we work with community package providers and their clients to design treatment goals within an achievable frequency and duration.


Our services can be paid privately with Rebates Available for clients who are appropriately covered under private health insurance. Rebates are available, and you may be eligible for up to 50% off each consultation. For more information on rebates specific to your situation, please contact your private health insurer.


We accept Chronic Disease Management plans under Medicare. Our clients are required to pay for the consultation in full and claim the Medicare rebate (if eligible).

Cancellation and rescheduling policy

Please note: If you wish to cancel or reschedule your appointment, we require 48 hours’ notice prior to your appointment. If you do not provide sufficient notice, you will be charged the full appointment fee.

Simple card payments

Gen Physio is a cashless organisation. However, we offer a simple card payment option—all major credit cards, including American Express. Please use our Live Chat or call 1300 122 884 to find out pricing specific to your needs.