Here at Gen Physio we value your feedback and appreciate the time you take in contacting us with any suggestions to better improve our systems & processes. The information we receive is kept confidential and is reviewed carefully by our Senior team.
We encourage you to provide this feedback, in order for us to continuously grow within the quality of service we provide to you.
If you wish to share a compliment about Gen Physio, please click here to leave a Google review.
A complaint can be made via several different pathways, including:
|1300 122 884|
Compliments & Complaints Form:
|Level 15, Corporate Centre One. 2 Corporate Court, Bundall QLD 4217|
Any person can make a complaint (including an anonymous complaint) about the services provided.
What happens if I make a complaint by telephone?
We will endeavour to respond to complaints received by telephone as quickly as possible. Subject to the nature of the complaint, this may require referral to a senior staff member or gathering of additional information so it may be necessary to take your details and arrange a suitable time to call you back.
What happens when I provide feedback or lodge a complaint by email?
Additional contacts for submitting complaints where your request with Gen Physio may not have been satisfied:
1300 362 072
1800 035 544
Submit a Form Here
1800 800 110