FAQs

How do I pay and what options are there?

An invoice will be sent to you via email. You can make the payment either by online bank transfer or by card. We also accept cheques. These can be posted to Suite 1, 193 Ferry Road, Southport, QLD 4215.

What if I need to cancel my appointment?

Please use our Live Chat or call 1300 122 884 to re-schedule or cancel your appointment.

Our cancellation/rescheduling policy requires you to provide 24 hours notice prior to your appointment.

If you do not provide sufficient notice, Gen Physio reserves the right to charge a cancellation fee.

Do you provide/sell equipment?
Yes, we do. We have a large range of physiotherapy and mobility equipment available. If we do not currently have the equipment in stock, it can be ordered for you. This usually takes two to five business days.
Can I claim rebates with private health insurance?
Yes, you can. Rebates can be made for all of our services. However, as we are mobile, we do not carry a HICAPS machine so you will need to pay for each consultation in full. Once the payment has been made, a receipt will be issued to you. This receipt can be used to claim with your health insurance provider. You generally have three options when making a claim: travel to your health insurance provider’s local store, call the health insurance provider support line, or make a claim online where available.
Support team
Support office
What locations do you service?

Gen Physio is currently available throughout BrisbaneGold CoastSunshine CoastTweed CoastMelbourneAdelaide, Sydney and Central Coast. There is no need to travel to a clinic, as our health professionals come to you. For our service area please refer to our Locations.

Do you have an office or clinic?

We have a business office that is used for administration and management purposes located in Southport, Queensland. However, no treatments are offered from this business location. All consultations are delivered to a location of your choice.

How are you responding to covid-19?

We assure you that the health and wellbeing of our clients and team members still remain our highest priority and we are 100% committed to supporting you during this time of uncertainty.

We specialise in visiting our clients within their homes and have a COVID safe plan that all our clinicians must follow.

Referral form

If you need to refer a service, please fill out our referral form

Feedback

We value your feedback and appreciate your time.

Cancellation

To cancel your appointment, please complete our form.