How are you responding to COVID-19 (Coronavirus)?

We assure you that the health and wellbeing of our clients and team members still remains our highest priority, as we all adapt our working situations to slow the spread of COVID-19.

You can view our response and the measures that have been put in place during this time here.

How do I pay and what options are there?

An invoice will be sent to you via email. You can make the payment either by online bank transfer or by card.  We also accept cheques.  These can be posted to Level 15, Corporate Centre One, 2 Corporate Court, Bundall, QLD.

What if I need to cancel my appointment?

Please call 1300 122 884 to cancel/change any appointments you may have.  We are aware that unexpected events come up and we try to be understanding of these situations when they occur.

Please note that the full physiotherapy consultation fee will be incurred for any cancellations within one hour of your scheduled appointment.  If you are not home during your scheduled physiotherapy appointment you will also be charged the full consultation fee.

Do you provide/sell equipment?

Yes, we do. We have a large range of physiotherapy and mobility equipment available.  If we do not currently have the equipment in stock, it can be ordered for you.  This usually takes two to five business days.

Can I claim rebates with private health insurance?

Yes, you can. Rebates can be made for all of our services. However, as we are mobile, we do not carry a HICAPS machine so you will need to pay for each consultation in full.  Once the payment has been made, a receipt will be issued to you. This receipt can be used to claim with your health insurance provider. You generally have three options when making a claim: travel to your health insurance provider’s local store, call the health insurance provider support line, or make a claim online where available.

What locations do you service?

We service all areas of the Gold Coast. All prices are fixed no matter where you reside.  Click here to see our coverage map or to contact us to find out if we can come to you.

Do you have an office?

Yes, we have a business office that is used for administration and management purposes located at Corporate Centre One in Bundall, Queensland.  No treatments are offered from this business location.  All consultations are delivered to a location of your choice.

How long are your consultations?

Initial Consultations take up to 45 minutes, while follow-up consultations take up to 30 minutes. You will receive our undivided attention for the full consultation as our sessions are conducted on a one-on-one basis.

What do I need to do before a consultation?

The main things we ask for prior to your personal consultation are:

  • A suitable, clear area where we can place our treatment bed and/or have space to complete any exercise programs
  • For you to read our Client Agreement form. This can either be emailed to you prior to your appointment or filled out whilst the physiotherapist is setting up
  • For you to have any referral letters and medical imaging ready for your physiotherapist on arrival.

Download Client Agreement Form

What is involved in an initial consultation?

The physiotherapist will first take a history to gather information about your condition. Following this, they may need to observe you performing basic movements to determine any abnormal movement patterns.  Finally, the physiotherapist will conduct a thorough joint and muscular assessment before starting appropriate treatment based on the findings of the assessment. Click here to learn more on what’s involved in our initial assessment procedure.

About Us

Gen Physio specialise in the delivery of in home allied health services. Save time travelling by receiving your treatment in the comfort of your own home. Our qualified health professionals are trained to assess, diagnose and treat a range of conditions.

Office Hours

  • Monday08:00-16:30
  • Tuesday08:00-16:30
  • Wednesday08:00-16:30
  • Thursday08:00-16:30
  • Friday08:00-16:30
  • SaturdayCLOSED
  • SundayCLOSED