How are you responding to COVID-19 (Coronavirus)?

We assure you that the health and wellbeing of our clients and team members still remains our highest priority, as we all adapt our working situations to slow the spread of COVID-19.

You can view our response and the measures that have been put in place during this time here.

How do I pay and what options are there?

An invoice will be sent to you via email. You can make the payment either by online bank transfer or by card.  We also accept cheques.  These can be posted to Level 15, Corporate Centre One, 2 Corporate Court, Bundall, QLD.

What if I need to cancel my appointment?

Please use our Live Chat or call 1300 122 884 to re-schedule or cancel your appointment. We are away that unexpected events come up and we try to be understanding of these situations when they occur.

Please be advised that a cancellation fee will be charged if you cancel after 2 pm the business day prior to your appointment. NDIS funded clients must give a minimum of 2 business days (48 hours notice) to avoid cancellation fees.

Do you provide/sell equipment?

Yes, we do. We have a large range of physiotherapy and mobility equipment available.  If we do not currently have the equipment in stock, it can be ordered for you.  This usually takes two to five business days.

Can I claim rebates with private health insurance?

Yes, you can. Rebates can be made for all of our services. However, as we are mobile, we do not carry a HICAPS machine so you will need to pay for each consultation in full.  Once the payment has been made, a receipt will be issued to you. This receipt can be used to claim with your health insurance provider. You generally have three options when making a claim: travel to your health insurance provider’s local store, call the health insurance provider support line, or make a claim online where available.

What locations do you service?

Gen Physio is currently available throughout the Gold Coast, Brisbane, Sunshine Coast, Ipswich & Tweed Heads. There is no need to travel to a clinic, as our health professionals come to you. For our service area please refer to our “Locations” Tab.

Do you have an office?

Yes, we have a business office that is used for administration and management purposes located at Corporate Centre One in Bundall, Queensland.  No treatments are offered from this business location.  All consultations are delivered to a location of your choice.

About Us

Gen Physio specialise in the delivery of in home allied health services. Save time travelling by receiving your treatment in the comfort of your own home. Our qualified health professionals are trained to assess, diagnose and treat a range of conditions.

Support Office Hours (AEST)

  • Monday08:00-16:30
  • Tuesday08:00-16:30
  • Wednesday08:00-16:30
  • Thursday08:00-16:30
  • Friday08:00-16:30
  • SaturdayCLOSED
  • SundayCLOSED