How are you responding to COVID-19?

We assure you that the health and wellbeing of our clients and team members still remains our highest priority and we are 100% committed to supporting you during this time of uncertainty.

We specialise in visiting our clients within their home and have a COVID safe plan that all our clinicians must follow.

You can view our updated response and the measures that have been put in place during this time here.

How do I pay and what options are there?

An invoice will be sent to you via email. You can make the payment either by online bank transfer or by card.  We also accept cheques.  These can be posted to Suite 1, 193 Ferry Road, Southport, QLD 4215.

What if I need to cancel my appointment?

Please use our Live Chat or call 1300 122 884 to re-schedule or cancel your appointment. We are away that unexpected events come up and we try to be understanding of these situations when they occur.

Please be advised that a cancellation fee will be charged if you cancel after 2 pm the business day prior to your appointment. NDIS funded clients must give a minimum of 2 business days (48 hours notice) to avoid cancellation fees.

Do you provide/sell equipment?

Yes, we do. We have a large range of physiotherapy and mobility equipment available.  If we do not currently have the equipment in stock, it can be ordered for you.  This usually takes two to five business days.

Can I claim rebates with private health insurance?

Yes, you can. Rebates can be made for all of our services. However, as we are mobile, we do not carry a HICAPS machine so you will need to pay for each consultation in full.  Once the payment has been made, a receipt will be issued to you. This receipt can be used to claim with your health insurance provider. You generally have three options when making a claim: travel to your health insurance provider’s local store, call the health insurance provider support line, or make a claim online where available.

What locations do you service?

Gen Physio is currently available throughout the Brisbane, Gold Coast, Sunshine Coast, Tweed Coast, Melbourne, Adelaide & Sydney. There is no need to travel to a clinic, as our health professionals come to you. For our service area please refer to our “Locations” Tab.

Do you have an office?

Yes, we have a business office that is used for administration and management purposes located at Southport, Queensland.  No treatments are offered from this business location.  All consultations are delivered to a location of your choice.

Support Office Hours (AEST)

  • Monday08:00-16:30
  • Tuesday08:00-16:30
  • Wednesday08:00-16:30
  • Thursday08:00-16:30
  • Friday08:00-16:30
  • SaturdayCLOSED
  • SundayCLOSED